Integritetspolicy

Privacy Policy

Last updated: 24 June 2026

Maison Luna operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you with a personalized shopping experience.

Maison Luna is powered by Shopify, which allows us to provide our services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, use our services, make a purchase, complete another transaction, or communicate with us.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply in relation to the collection, processing, and disclosure of your personal information.

By using or accessing any of our services, you confirm that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another individual.

Personal information does not include anonymous information or information that has been de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account numbers, payment card information, transaction details, payment method information, payment confirmations, and other payment details.
Account information, including username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communication information, including information you provide when communicating with us, such as when you submit a customer support request.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate our services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use our services, communicate with us, or otherwise provide personal information to us.
Automatically through our services, including from your device when you use our products or services or visit our website, and through cookies and similar technologies.
From our service providers, including when we use them to enable certain technologies or when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving Our Services

We use your personal information to provide our services, including to:

Fulfill our contract with you
Process your payments
Fulfill and deliver your orders
Remember your preferences and items you are interested in
Send account-related notifications
Process purchases, returns, exchanges, or other transactions
Create, maintain, and manage your account
Arrange delivery
Facilitate returns and exchanges
Allow you to publish reviews
Create a personalized shopping experience
Recommend products related to your purchases

This may also include using your personal information to better personalize and improve our services.

Marketing and Advertising

We may use your personal information for marketing and advertising purposes, such as:

Sending marketing, promotional, and campaign messages by email, SMS, or post
Showing you online advertisements for products or services on our website or other websites
Personalizing advertisements based on items you previously purchased, added to your cart, or viewed on our services

Security and Fraud Prevention

We use your personal information to:

Verify your account
Provide a secure payment and shopping experience
Detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activity
Protect public safety
Secure our services

If you create an account, you are responsible for keeping your login information secure. We strongly recommend that you do not share your username, password, or other access details with anyone.

Communication With You

We use your personal information to:

Provide customer support
Respond to your questions
Deliver effective services
Maintain our business relationship with you

Legal Reasons

We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities.

We may also use your information to investigate or participate in legal proceedings, potential or actual disputes, and to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy.

This may include disclosure to:

Shopify, vendors, and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Business and marketing partners who provide marketing services and advertising.
Third parties when you instruct us or otherwise consent to the disclosure, such as when shipping products to you or using social media widgets or login integrations.
Our affiliates or within our corporate group.
Relevant parties in connection with a business transaction, such as a merger or bankruptcy.
Authorities or other parties when required to comply with legal obligations, enforce our terms or policies, or protect our services, rights, users, or others.

Relationship With Shopify

Our services are provided through Shopify.

Shopify collects and processes personal information about your access to and use of our services in order to provide and improve the services.

Information you provide through our services may be transferred to and shared with Shopify and third parties that may be located outside your country of residence.

We also use certain advanced Shopify features that rely on data from your interactions with our store, other merchants, and Shopify in order to protect, improve, and develop our business.

In some cases, Shopify may be responsible for processing your personal information, including responding to your requests to exercise rights regarding Shopify’s use of your personal information.

For more information about how Shopify uses personal information and what rights you may have, please visit Shopify’s Consumer Privacy Policy:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our services may contain links to websites or online platforms operated by third parties.

If you follow links to websites not operated or controlled by us, you should review their privacy and security policies, as well as their terms and conditions.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites.

Information you submit on public or semi-public areas, including social media platforms, may be visible to other users of those services and platforms.

Our inclusion of such links does not imply endorsement of the content, owners, or operators of those platforms.

Children’s Information

Our services are not intended for use by children.

We do not knowingly collect personal information from children under the age of majority in your jurisdiction.

If you are a parent or guardian and believe that your child has provided personal information to us, you may contact us using the contact details below to request deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

Information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send sensitive or confidential information to us.

How long we retain your personal information depends on several factors, including whether we need the information to:

Maintain your account
Provide our services
Comply with legal obligations
Resolve disputes
Enforce applicable agreements or policies

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Information

You may have the right to request access to the personal information we hold about you.

Right to Deletion

You may have the right to request that we delete personal information we hold about you.

Right to Correction

You may have the right to request that we correct inaccurate personal information we hold about you.

Right to Portability

You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and with certain exceptions.

Communication Preferences

We may send promotional emails to you. You can unsubscribe at any time by using the unsubscribe option included in our emails.

If you unsubscribe, we may still send non-promotional emails, such as messages about your account or orders.

Additional Rights for UK and EEA Residents

If you are located in the United Kingdom or the European Economic Area, you may also have the following rights, subject to local laws and limitations:

Objection to Processing and Restriction of Processing

You may have the right to request that we stop or restrict our processing of your personal information for certain purposes.

Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent.

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

You may exercise these rights where indicated in our services or by contacting us using the contact details below.

For more information about how Shopify uses your personal information and rights related to data processed by Shopify, please visit:

https://privacy.shopify.com/en

We will not discriminate against you for exercising any of your rights.

We may need to verify your identity before processing your request, in accordance with applicable law.

You may also appoint an authorized representative to make a request on your behalf. Before accepting such a request, we may require proof that the representative is authorized to act on your behalf and may ask you to verify your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.

For EEA countries, you can find a list of responsible data protection authorities through the relevant EU data protection resources.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, where applicable.

This does not apply where the transfer is made to a country that has been recognized as providing an adequate level of protection.